At Azolve Infotech Private Limited, we strive to ensure complete satisfaction with our services. This Refund Policy explains when and how refunds are processed for subscriptions and payments made on our platform.
⚠️ Please read this policy carefully before making a purchase. By completing a payment on Azolve, you acknowledge that you have read and agree to this Refund Policy.
1. Subscription Plans
| Plan Type | Refund Eligibility | Timeline |
|---|
| Free Plan | No payment required — no refund applicable | — |
| Monthly Subscription | Eligible within 7 days of first payment only | 7-10 business days |
| Annual Subscription | Pro-rated refund within 30 days of purchase | 7-10 business days |
| Add-on Features | Eligible within 7 days if feature unused | 7-10 business days |
2. Eligible Refund Scenarios
✅ Refunds ARE granted in these cases:
- Accidental duplicate payment for the same plan
- Technical failure where the service was inaccessible for more than 48 consecutive hours due to our fault
- Subscription purchased but account could not be activated due to a system error on our end
- First-time monthly subscribers requesting within 7 days (no prior refund history)
- Annual plan cancellation within 30 days — pro-rated amount for unused months
❌ Refunds are NOT granted for:
- Change of mind after 7 days of purchase
- Partial use of subscription period
- Accounts suspended due to violation of Terms of Service
- Renewals that were not cancelled before the billing date
- Features that were used during the subscription period
- Downgraded plans — no partial refunds for unused premium features
3. How to Request a Refund
To request a refund, please follow these steps:
1
Contact Support
Email us at
connect@azolve.io with subject line:
"Refund Request - [Your Account Email]"
2
Provide Details
Include: your registered email, order/transaction ID, payment date, amount, reason for refund request.
3
Verification (1–2 business days)
Our team will verify your request and eligibility based on this policy.
4
Refund Processing (7–10 business days)
Approved refunds are credited to the original payment method within 7–10 business days. Bank processing time may vary.
4. Cancellation Policy
You may cancel your subscription at any time from your account settings under Settings → Subscription.
- Cancellation stops future billing immediately
- You retain access to paid features until the end of your current billing period
- Cancellation alone does not constitute a refund request — you must separately submit a refund request if eligible
5. Payment Gateway
All payments on Azolve are processed through Cashfree Payments (a PCI-DSS compliant payment gateway). Refunds are initiated by Azolve Infotech Private Limited and processed through the same gateway back to your original payment method.
We do not store your card or UPI details — all payment data is handled securely by Cashfree Payments.
6. Disputes
If you believe a charge is incorrect or unauthorized, please contact us immediately at connect@azolve.io before filing a chargeback with your bank. We will investigate and resolve legitimate disputes promptly.
Filing a chargeback without contacting us first may result in account suspension pending investigation.
7. Contact for Refunds
AZOLVE INFOTECH PRIVATE LIMITED
Email: connect@azolve.io
Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
Response time: Within 24 hours on business days